Important1. Each lesson lasts 30 minutes and skaters can enter the ice at 12:30pm . 2. Please arrive no earlier than 15 minutes before your lesson starts 3. This ticket is for 1 parent/guardian and 1 child skater. Skates & clothing1. Skates should fit snugly, not slip up and down when you walk.2. Please lace skates firmly though not too tight and use all the hooks. Skates usually feel uncomfortable if you are not used to them.3. Blades should be sharp to the touch, if in doubt ask the skate hire staff.4. Clothing should be warm, preferably layers. Gloves are a good idea but no hats or scarves please. Your lesson1. We take 1-15 skaters to 1 coach depending on government guidelines. If classes exceed this which is not often, we add an assistant to compensate.2. 5 minutes before your class starts please wait off the ice at the designated entry point. 4. Some teaching at beginner level may take place off ice in skates, preparing skaters before going onto the ice rink5. Photography or filming is not permitted during lessons. Other information1. Courses are non-refundable of transferable. Unfortunately we cannot compensate for any lessons missed unless it is the fault of the Ice Rink.2. If course numbers are not sufficient Alexandra Palace reserve the right to cancel courses, or skating levels may be amalgamated at any time. FAQ'SHow are you supporting social distancing at the ice rink?We encourage users to wear face masks in the facility, but can take them off whilst on the ice. There will be sanitiser available. We encourage all visitors to look out for one another and follow the latest government guidelines throughout their visit.Do I have to wear a face mask?We encourage visitors to wear a face mask in the facility, but can take them off on the ice.Will you provide hand sanitiser?Yes, hand sanitiser will be available throughout the ice rinkAre there changing facilities?The changing rooms will be closed to support social distancing. Please come ready to skate.What cleaning regime do you have in place?We have increased our cleaning practices and will be cleaning the space continually throughout each day.Are there toilets?Yes, toilets are open at the rink.Do you have baby changing facilities?Yes, we do.Do you have a cloakroom?We do not have a cloakroom or lockers available. We request you come dressed ready to skate, which includes being able to keep any valuables on you as you skate.Do you have a car park?Yes, our East Court car park is open. It is free to use but we suggest a donation of £3 to help with the running costs.Can I hire skates?Yes, this is included in your booking fee. We have sizes from baby 6 to adult 13. Please note however, skating aids are ONLY PURCHASABLE ONLINE.